Terms of service

Terms and Conditions for

the Provision of Healthcare Services

STYLE DENT spol. s r.o., Company ID No.: 01747631, with its registered office at Zborovská 96/62, 150 00 Prague 5, a company registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 266309 hereinafter referred to as the “Company” or the “Provider”, hereby issues these Terms and Conditions for the provision of healthcare services hereinafter referred to as the “Terms and Conditions”.

I. Introductory Provisions

The Company is a non-state provider of healthcare services in the field of dentistry. Healthcare services may be provided both under the public health insurance system, where the nature of the procedure and contractual relationships with health insurance companies allow it, and as services paid for by the patient.

The Company provides healthcare services through a healthcare team composed of healthcare professionals, in particular dentists, dental hygienists, and other persons involved in the provision of healthcare services hereinafter referred to as a “Staff Member”.

These Terms and Conditions constitute business terms within the meaning of the Civil Code and form an integral part of the contractual relationship between the Company and the recipient of healthcare services hereinafter referred to as the “Patient”. If the recipient of healthcare services is a minor or a person who is unable to act independently, the Patient’s obligations shall be fulfilled by their legal representative or another authorized person.

These Terms and Conditions regulate the basic rights and obligations of the Company and the Patient in connection with the provision of healthcare services.

Before the provision of healthcare begins, the Patient may be asked to undergo an initial examination, consultation, or another form of preliminary health assessment. Based on the findings, an individual treatment plan may be prepared for the Patient.

At the first contact, and subsequently whenever requested by a Staff Member, the Patient is obliged to prove their identity, in particular by presenting an identity document, health insurance card, or another appropriate document.

Before the provision of healthcare services, the Patient is obliged to complete the required forms, in particular basic identification details, a medical history questionnaire, and other information necessary for the safe and proper provision of care. The Patient is obliged to provide truthful, complete, and undisclosed information, especially regarding their health condition, allergies, infectious diseases, medications used, previous procedures, and other facts that may affect the care provided.

The Provider’s documentation may include the current price list of healthcare services and information on the processing of personal data. The Patient is obliged to familiarize themselves with these documents before treatment begins.

II. Conclusion of the Agreement and Appointment Booking

The contractual relationship between the Company and the Patient is generally established by booking and subsequently providing a specific healthcare service, or by confirming the date of an examination, consultation, or treatment.

The Patient may submit a booking request in particular by telephone, e-mail, through the contact form on the website, in person, or through the online booking system xdent.

In the booking or inquiry, the Patient shall provide at least their identification and contact details, the requested service or reason for the visit, and, where applicable, their preferred appointment date.

The Company reserves the right to change or cancel a confirmed appointment for operational, personnel, health-related, or other serious reasons. In such a case, the Patient will be informed without undue delay and, where possible, will be offered an alternative appointment.

The Patient is obliged to attend the agreed appointment on time. If the Patient is unable to attend, they are obliged to cancel or reschedule the appointment as soon as possible so that the available capacity can be offered to another patient.

III. Pricing and Payment Terms

The prices of healthcare services are governed by the Company’s current price list, the individual treatment plan, or the price information provided to the Patient before the procedure, provided that the nature of the procedure allows the price to be determined in advance.

For procedures covered by public health insurance, payment is governed by the relevant legal regulations and the conditions of health insurance companies. For procedures that are not covered or are only partially covered, the Patient is obliged to pay the price or co-payment according to the current price list or the conditions communicated in advance.

Unless otherwise agreed, the price for the provided healthcare service is payable no later than after the service has been provided. The Company may allow payment in cash, by payment card, or by another agreed method.

The Company shall issue the Patient an appropriate receipt for the payment made.

If required by the nature of the planned procedure, the scope of treatment, or the ordered dental product, the Company may request a reasonable advance payment in advance. The Patient will be informed in advance of the amount of the advance payment and the conditions of its payment.

IV. Obligations of the Company

The Company undertakes in particular to:

• provide the Patient with healthcare professionally, safely, and in accordance with applicable legal regulations,
• proceed according to the rules of professional care and with regard to the Patient’s health condition,
• inform the Patient about the proposed procedure, available treatment options, risks, and expected consequences of treatment to the extent required by legal regulations,
• maintain medical records to the extent required by legal regulations,
• protect the Patient’s personal data and health information in accordance with legal regulations.

V. Obligations of the Patient

The Patient is in particular obliged to:

• provide Staff Members with truthful, complete, and undisclosed information about their health condition, medical history, allergies, medications used, and other relevant facts,
• follow the recommended treatment procedure and the instructions of healthcare professionals,
• provide the necessary cooperation during examination, treatment, and follow-up care,
• attend agreed appointments on time or notify the Company in good time of any change or cancellation,
• behave considerately on the clinic premises so as not to disrupt operations, endanger the health of persons, or cause damage,
• pay the price of provided non-covered services or co-payments in accordance with these Terms and Conditions and the price list,
• comply with the hygiene, safety, and organizational rules of the clinic.

The Patient acknowledges that a breach of their obligations, in particular failure to provide truthful information about their health condition or failure to follow the recommended procedure, may negatively affect the outcome of treatment and may influence the assessment of liability for any harm incurred.

VI. Photographic Documentation and Medical Records

In justified cases, photographic documentation or other documentation may be taken as part of the provision of healthcare services if it is necessary for medical records, treatment planning, monitoring the course of treatment, or documenting the professional procedure.

Any other use of photographs or records beyond medical documentation, in particular for marketing, presentation, or publication purposes, is possible only on the basis of the Patient’s separate consent, where required by legal regulations.

VII. Liability, Claims, and Complaints

The Company is responsible for the proper provision of healthcare services in accordance with legal regulations and the rules of professional care.

No guarantee can be provided for the outcome of healthcare services to an extent that is incompatible with the nature of healthcare, the biological variability of the human body, the individual response of the Patient, and the degree of the Patient’s cooperation.

If the Patient believes that a healthcare service was not provided properly, they are entitled to contact the Company with a request for explanation or remedy. This does not affect the Patient’s right to file a complaint in accordance with applicable legal regulations.

For dental products or individually manufactured prosthetic replacements, the rights and obligations of the parties shall be assessed according to their nature, the specific contractual arrangement, and the relevant legal regulations.

VIII. Protection of Personal Data

Information on the processing of Patients’ personal data is regulated in a separate document entitled “Privacy Policy” or “Information for Patients on the Processing of Personal Data”, with which the Patient is familiarized before the provision of care begins.

IX. Final Provisions

The legal relationships between the Company and the Patient are governed by the legal order of the Czech Republic, in particular the Civil Code and the legal regulations governing the provision of healthcare services.

If any provision of these Terms and Conditions becomes invalid or ineffective, this shall not affect the validity and effectiveness of the remaining provisions.

The Company reserves the right to reasonably amend or supplement these Terms and Conditions. For a specific contractual relationship, the version of the Terms and Conditions effective on the date of booking or on the date of provision of the relevant healthcare service shall apply, unless otherwise agreed.

These Terms and Conditions shall become effective on the date of their publication.